Last updated: 10 July 2026
Cited ("we", "us" or "our") operates the website citedai.com.au and provides Answer Engine Optimisation (AEO) services. We are based in Byron Bay and operate Australia-wide. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose and protect your personal information.
We may collect the following personal information:
We only collect personal information that is reasonably necessary for our business functions and activities.
We collect personal information directly from you when you complete a form on our website, email us, or otherwise communicate with us. We also collect technical data automatically through cookies and analytics services when you use our website.
We use your personal information to respond to your enquiries and provide quotes; deliver and manage our services; communicate with you about your enquiry or engagement; improve our website, services and marketing; send you marketing communications where you have consented (you can opt out at any time); and comply with our legal obligations.
We do not sell your personal information. We may disclose it to trusted third-party service providers who help us operate our business, including form and email delivery providers (which process form submissions and forward them to us), website hosting and content-delivery providers, and analytics and advertising providers (such as Google) that help us understand website usage and measure our campaigns.
Some of these providers may store or process data on servers located outside Australia. Where we disclose information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.
Our website uses cookies and similar technologies, including Google analytics and advertising tags, to understand how visitors use our site and to measure the performance of our marketing. You can disable cookies in your browser settings, though some features of the site may not function properly as a result.
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us at hello@citedai.com.au. We will respond within a reasonable period.
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us at hello@citedai.com.au and we will investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
We may send you marketing communications about our services where you have consented or where otherwise permitted by law. Every marketing message will include a simple way to opt out, and you can opt out at any time by contacting hello@citedai.com.au.
We may update this Privacy Policy from time to time. The current version will always be available on this page, with the "last updated" date shown above.
For any questions about this Privacy Policy or how we handle your personal information, contact us at hello@citedai.com.au.